Service Level Agreement
Speedway is committed to ensuring that our services remain online, responsive, and functional at all times. That said, unexpected circumstances may sometimes result in bugs or downtime.
Our customers with an active paid Speedway subscription are entitled to a service credit or refund (upon written request) for any month in which Speedway fails to run your monitors or raise alerts, as a result of bugs or downtime on Speedway's platform, for 4+ hours consecutively or 8+ hours cumulatively within a given calendar month, capped at 50% of the monthly service fee.
Customers who desire a stronger Service Level Agreement (SLA) or seek other guarantees in addition to the standard SLA are invited to inquire with email@example.com about a custom plan.
Free tier users and customers without an active current subscription are using Speedway entirely on an "as is" basis and are not entitled to any refunds or remedies in the event that Speedway does not function as expected.
If you experience significant service degradation or downtime as described above, and would like request a service credit or refund, please send an email to firstname.lastname@example.org with a description of the issues you experienced and the timeframe in which the outage or breakage occurred. Requests for service credits or refunds must be received within 14 days of the event.